According to ElevenLabs (@elevenlabsio), conversational AI agents allow businesses to gather customer feedback from around the world at any time, significantly optimizing the customer interview process. In their detailed case study, ElevenLabs explains how deploying their AI-powered agents led to continuous, automated customer interactions, reducing manual workload and increasing the volume and diversity of customer insights collected. The implementation enabled teams to analyze global feedback at scale, delivering actionable intelligence for product development and customer support improvements. This showcases a practical business opportunity for companies seeking efficient ways to scale customer engagement and leverage AI for real-time market understanding (source: ElevenLabs blog, Jan 13, 2026).